How this venue uses your details

Privacy notice for customers · Version 1.0 · September 2026

When you book, buy a package or pay at our till, we keep a few details about you. This page says what they are, what we do with them, and how to ask us to change or delete them. It is written to meet Oman's Personal Data Protection Law.

What we keep

Your name, phone number and, if you give it, your email address.
Your bookings, purchases, lesson and package credits, and any notes you give us about a booking.
If you pay online: whether the payment succeeded and a reference. Your card details are entered on the payment provider's own page and never reach us.
If a booking is for a child: the parent or guardian's details, not the child's.
Which link or ad brought you to the booking page, where the link says so. Your browser keeps it for 7 days from that first visit, so a booking made later still says it, and it is sent only with a booking.

Why

To hold your booking and let you know about it – confirmation, a reminder, a cancellation link, a receipt.
To keep your credits and packages against your name so you can use them.
To run the venue: knowing who is booked in, and for how long.

We do not sell your details and we do not use them for advertising. We will only send you marketing if you have agreed to it, and every such message says how to stop.

Who else sees them

Our booking and till system is Uppercut One, provided by Uppercut Apps in Muscat. It stores your details on our behalf and does not use them for anything else. Its own providers – for hosting, sending email and taking payments – are listed in its privacy policy. Some of those servers are outside Oman; by giving us your details you agree to them being stored that way.

How long

For as long as you are a customer of ours, so your history and credits are there when you come back. If you ask us to, we delete your record, keeping only what the law requires us to keep about a sale.

Your Rewards account

Every customer whose phone number we record has a Rewards account. We keep your balance; each amount earned, used, returned or expired, with the sale or booking it came from; and when you were told about the programme and what you chose. To check it is you, we send one-time codes, kept only in scrambled form for 10 minutes.

Why. To run Rewards under its terms: to add and use your Rewards, to tell you when they are used, what you hold and what is about to expire, and to spot misuse. Our system flags unusual use and tells us and Uppercut One; a person always looks at a flag before anything is done, and you can ask us to review any decision.

Outside Oman. Our booking and till system, Uppercut One (Mazin Jillood International SPC, CR 1511631, Muscat), stores your details for us on Cloudflare's servers (Cloudflare, Inc., USA, data centres worldwide). Emails are sent through Resend (USA) and WhatsApp messages through Meta (USA). We ask for your agreement to this when you join.

How long. Your Rewards account stays while you are a member. If you ask us to delete it, we delete your name, phone number and email, and keep your Rewards history only without anything that identifies you. Receipts and invoices, including a name or phone number printed on them, are kept for as long as tax and commercial law require.

حساب المكافآت

لكل عميل نسجّل رقم هاتفه حساب مكافآت. نحتفظ برصيدك، وبكل مبلغ مكتسب أو مستخدم أو مُعاد أو منتهي الصلاحية مع العملية أو الحجز الذي جاء منه، وبتاريخ إبلاغك بالبرنامج وما اخترته. وللتحقق من هويتك نرسل رموزاً لمرة واحدة نحتفظ بها مشفّرة لمدة 10 دقائق فقط.

لماذا. لتشغيل المكافآت وفق شروطها: لإضافة مكافآتك واستخدامها، ولإبلاغك عند استخدامها وبرصيدك وبما يقترب من انتهاء صلاحيته، ولاكتشاف سوء الاستخدام. ينبّه نظامنا إلى أي استخدام غير معتاد ويبلغنا ويبلغ Uppercut One، ويراجع شخصٌ كل تنبيه قبل اتخاذ أي إجراء، ويحق لك طلب مراجعة أي قرار.

خارج سلطنة عُمان. يحفظ نظام الحجز والبيع لدينا، Uppercut One (مازن جلود العالمية ش ش و، سجل تجاري 1511631، مسقط)، بياناتك نيابة عنّا على خوادم Cloudflare (شركة Cloudflare, Inc. في الولايات المتحدة، ومراكز بيانات حول العالم). وتُرسل رسائل البريد الإلكتروني عبر Resend (الولايات المتحدة) ورسائل واتساب عبر Meta (الولايات المتحدة). نطلب موافقتك على ذلك عند انضمامك.

مدة الاحتفاظ. يبقى حساب مكافآتك طوال عضويتك. وإذا طلبت حذفه نحذف اسمك ورقم هاتفك وبريدك الإلكتروني، ونبقي سجل مكافآتك دون أي شيء يدل عليك. أما الإيصالات والفواتير، بما فيها اسم أو رقم هاتف مطبوع عليها، فنحتفظ بها المدة التي توجبها قوانين الضرائب والتجارة.

Your rights

You can ask to see what we hold about you, have it corrected, have it deleted, or withdraw a consent you gave. Ask us in person, or:

this venue

If you are not satisfied with our answer you can complain to Oman's Ministry of Transport, Communications and Information Technology, which supervises data protection.